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The Benefits of RPA: How BPOs Help Organizations Save Time and Money With CX Automation
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Ep. 66 These SIMPLE Customer Experiences Are Winning Experiences
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Ep. 65 The Role of the IT & Business Process Association of the Philippines
Blogs
The Benefits of RPA: How BPOs Help Organizations Save Time and Money With CX Automation
Blogs
A Masterclass in CX Best Practices Through 64 Irresistible Podcast Episodes
Blogs
Maximize Customer Lifetime Value by Personalizing Customer Care and Revenue Recovery
Podcasts
Ep. 64 How Employee Engagement Creates Smiles in CX
Blogs
Accelerate Customer Service Agent Training and Coaching Using the Power of Speech Analytics
Podcasts
Ep. 63 How to Create Profitable Customer Experiences
Blogs
These 14 Ingredients Will Help Your Customer Service Emails Boost Loyalty and Revenue
Podcasts
Ep. 62 How iQor Optimizes Cloud Security With Prisma® Cloud
Blogs
How a Data Scientist Adds Value to Your Relationship With a Business Process Outsourcing Provider
Podcasts
Ep. 61 Workplace Wellness That Puts Organizations in Motion
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7 Signs Your BPO Is the CX Outsourcing Partner for You
Podcasts
Ep. 60 The Differentiated Experience Is the Most Referable Customer Experience
Podcasts
Ep. 59 3 Business Functions of a Digital Marketing Ecosystem in Health Care That Improve the Customer Experience
Case Studies
How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
Podcasts
Ep. 58 How Caring Leadership Transforms Customer Experience
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Ep. 57 How AI Enables BPO Supervisors to Coach Agents and Boost Performance
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Ep. 56 The Vital Role of Quality Management in Customer Experience
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Ep. 55 3 Elements for Creating Exceptional CX through Email
Blogs
How a Speech Analytics Search Language Empowers Supervisors to Improve CX
Podcasts
Ep. 54 Active Learning Boosts Skill Development and Retention for Frontline Employees at Scale
Podcasts
Ep. 53 4 Steps to Improve the Customer Experience From the Inside Out
Podcasts
Ep. 52 A Winning Digital Transformation Strategy for Inside Legal Teams
Case Studies
Ramping Up Benefits Administration Support 3x During Open Enrollment
Case Studies
Building Trust With a Health Care Brand Through Compassionate Patient Support
Podcasts
Ep. 51 Experience Marketing Is the Recipe for Sustainable CX
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Ep. 50 How to Use Design Thinking to Optimize Customer Experience
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How to Cultivate a Strong Customer Service Culture and Elevate CX
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Ep. 49 The Three Pillars of Good CX
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The Power of Analytics as a Service to Predict and Prevent Attrition
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Ep. 48 How to Optimize Customer Service Through Current and Future State Assessment
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The Most Important Benefit in Omnichannel Customer Support
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Ep. 47 A Six-Step Model to Develop Customer Loyalty
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Ep. 46 How to Hug Your Haters to Improve Customer Experience
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Ep. 45 How Brand Storytelling Influences Customer Experience
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How to Reduce Risk in CX With Speech Analytics
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Improving CX With Contact Center as a Service
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Ep. 44 iQor Qares Gives Back to Employees and Communities
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The 10 Steps of Analytics as a Service
Case Studies
Designing Employee Training Programs to Build Human Connections
Case Studies
Speech Analytics Improves Customer Satisfaction for Warranty Client
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Ep. 43 The Emergence of South Africa in CX
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Ep. 42 Harnessing AI to Listen to the Voice of the Customer
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Ep. 41 Achieving Human Connections Through Personalized CX Training
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Connect With Customers Through Omnichannel SMS for Better CX
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Ep. 40 Customer Experience Trends in Silicon Valley
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How Leveraging Speech Analytics Improves Customer Service
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Ep. 39 Two Core Pillars of Exceptional Customer Service
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Ep. 38 How Relationship Building is Good for Employee Retention
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How Chatbots Can Transform the Customer Experience
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How RPA Solutions Improve Productivity and Enhance Customer Service
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Ep. 37 The Road to Project Manager in HR
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Harness the Power of Workforce Management as a Service to Support Your Entire Business
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Ep. 36 Coaching and Analytics Propels Customer Service Team to Top Performer
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Ep. 35 How Exceeding Client Expectations Creates Career Growth Opportunities
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How to Optimize Your Digital Customer Experience Through Digital Transformation
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Ep. 34 How a Customer Service Program Grew by a Factor of Ten
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How Self-Service Support Can Improve Customer Interactions and Build Brand Loyalty
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Ep. 33 Crypto Exchange Looks to Differentiate With Client Service
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How Work-at-Home Endpoint Security Practices Protect Your Business
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Ep. 32 How to Achieve High-Volume Talent Recruiting Success
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The Role of Intelligent Virtual Agents in Customer Service
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Ep. 31 The Power of Coaching in Building Employee Loyalty
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Ep. 30 How iQor Launches a New Customer Program Implementation
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How Omnichannel Support Strengthens Customer Relationships
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Ep. 29 Digital Transformation Starts with Customer Experience
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Ep. 28 The Three Pillars of Digital Transformation in the Customer Experience
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Social Media Monitoring & Response with Flexible Seasonal Staffing
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Ep. 27 A Purpose Driven Leadership Customer Experience Strategy in Trinidad
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Ep. 26 How iQorians Give Back through iQor Qares
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How to Use Social Media Monitoring to Create Exceptional Customer Experiences
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Ep. 25 How Strong Language Can Be Used to Deliver Great Customer Service
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Ep. 24 Patient Engagement Can Create Customer Experience in Healthcare
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Ep. 23 Three Strategies for Creating Stronger Employee Relationships
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Hire Right, Hire Fast
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Ep. 22 Three Reasons NICE Powers iQor Global Workforce Management Solutions
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Ep. 21 Becoming a Top Certified Trainer Against All Odds
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Ep. 20 Rapid BPO Career Success by Embracing iQorian Values
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Ep. 19 How ThinScale Technology Transforms the Work-at-Home Experience for Call Center Agents
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Ep. 18 How to Get Customers to Come Back Again & Again
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Ep. 17 The Impact of Omnichannel Support on Contact Center Agents
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Ep. 16 How to Create Remarkable Experiences Customers Want to Share
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Ep. 15 Three Reasons for iQor’s Nearshore BPO Expansion in Trinidad and Tobago
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Ep. 14 How Attrition Risk Modeling Enables Employee Happiness
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Ep. 13 Why the Net Happiness Score is Simple and It Works
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Ep. 12 Top Trends in the Customer Experience Management Industry
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How to Increase Employee Retention and Engagement with Leadership Training
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Ep. 11 Non-Stop Recruiting of Irresistible Contact Center Agents
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Ep. 10 The Power of Listening in Your Career
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Part 3: Supporting WAH Employees, Three Pillars of Seasonal Staffing in the BPO Industry
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Ep. 9 The Trust Building Imperative in BPO Industry Sales Success
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Ep. 8 How this Call Center Agent Advanced Her Career through the sQholar Program
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Ep. 7 How Visionary Selling in the BPO Industry Wins
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Ep. 6 Leadership Development through Training and Mentors
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Ep. 5 The Journey from Call Center Agent to Training Manager
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Part 2: Recruiting, Three Pillars of Seasonal Staffing in the BPO Industry
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Ep. 4 How Robotic Process Automation Reduces Call Handle Time
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Part 1: CX Tech, Three Pillars of Seasonal Staffing in the BPO Industry
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Ep. 3 A 25 Year Journey in the BPO Industry Motivated by Helping People
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Ep. 2 Train the Trainer Certification that Creates Irresistible People
Podcasts
Ep. 1 The Role of Digital Technology in the Modern Customer Experience
Case Studies
How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
Case Studies
Ramping Up Benefits Administration Support 3x During Open Enrollment
Case Studies
Building Trust With a Health Care Brand Through Compassionate Patient Support
Case Studies
Designing Employee Training Programs to Build Human Connections
Case Studies
Speech Analytics Improves Customer Satisfaction for Warranty Client
Case Studies
Ramping Up Social Media Monitoring Support 4X for Promotional Campaigns
Case Studies
Social Media Monitoring & Response with Flexible Seasonal Staffing
Case Studies
Hire Right, Hire Fast
Podcasts
Ep. 66 These SIMPLE Customer Experiences Are Winning Experiences
Podcasts
Ep. 65 The Role of the IT & Business Process Association of the Philippines
Podcasts
Ep. 64 How Employee Engagement Creates Smiles in CX
Podcasts
Ep. 63 How to Create Profitable Customer Experiences
Podcasts
Ep. 62 How iQor Optimizes Cloud Security With Prisma® Cloud
Podcasts
Ep. 61 Workplace Wellness That Puts Organizations in Motion
Podcasts
Ep. 60 The Differentiated Experience Is the Most Referable Customer Experience
Podcasts
Ep. 59 3 Business Functions of a Digital Marketing Ecosystem in Health Care That Improve the Customer Experience
Blogs
The Benefits of RPA: How BPOs Help Organizations Save Time and Money With CX Automation
Blogs
A Masterclass in CX Best Practices Through 64 Irresistible Podcast Episodes
Blogs
Maximize Customer Lifetime Value by Personalizing Customer Care and Revenue Recovery
Blogs
Accelerate Customer Service Agent Training and Coaching Using the Power of Speech Analytics
Blogs
These 14 Ingredients Will Help Your Customer Service Emails Boost Loyalty and Revenue
Blogs
How a Data Scientist Adds Value to Your Relationship With a Business Process Outsourcing Provider
Blogs
7 Signs Your BPO Is the CX Outsourcing Partner for You
Blogs
How a Speech Analytics Search Language Empowers Supervisors to Improve CX
Featured
Blogs
These 14 Ingredients Will Help Your Customer Service Emails Boost Loyalty and Revenue
Podcasts
Ep. 62 How iQor Optimizes Cloud Security With Prisma® Cloud
Blogs
How a Data Scientist Adds Value to Your Relationship With a Business Process Outsourcing Provider
Podcasts
Ep. 61 Workplace Wellness That Puts Organizations in Motion
Blogs
7 Signs Your BPO Is the CX Outsourcing Partner for You
Podcasts
Ep. 60 The Differentiated Experience Is the Most Referable Customer Experience
Podcasts
Ep. 59 3 Business Functions of a Digital Marketing Ecosystem in Health Care That Improve the Customer Experience
Case Studies
How iQor Harnesses Performance Enablement Technology to Replicate Top Performers at Scale
Case Studies
Recovery to Customer Care
Case Studies
Hiring 1,500 Agents in the Philippines
Case Studies
Robotic Process Automation (RPA) simplifies processes for a global HR Team
Case Studies
Many Models, Singular Service
Case Studies
Welcome Calls to Build Brand Loyalty
Case Studies
MedTech Provider Resolves Tech Support Issues
Case Studies
Intelligent automation simplifies voucher program for Major Airline
Case Studies
Optimizing Revenue Recovery
Podcasts
Ep. 58 How Caring Leadership Transforms Customer Experience
Podcasts
Ep. 57 How AI Enables BPO Supervisors to Coach Agents and Boost Performance
Podcasts
Ep. 56 The Vital Role of Quality Management in Customer Experience
Podcasts
Ep. 55 3 Elements for Creating Exceptional CX through Email
Podcasts
Ep. 54 Active Learning Boosts Skill Development and Retention for Frontline Employees at Scale
Podcasts
Ep. 53 4 Steps to Improve the Customer Experience From the Inside Out
Podcasts
Ep. 52 A Winning Digital Transformation Strategy for Inside Legal Teams
Podcasts
Ep. 51 Experience Marketing Is the Recipe for Sustainable CX
Blogs
How to Cultivate a Strong Customer Service Culture and Elevate CX
Blogs
The Power of Analytics as a Service to Predict and Prevent Attrition
Blogs
The Most Important Benefit in Omnichannel Customer Support
Blogs
How to Reduce Risk in CX With Speech Analytics
Blogs
Improving CX With Contact Center as a Service
Blogs
The 10 Steps of Analytics as a Service
Blogs
Connect With Customers Through Omnichannel SMS for Better CX